Refunds
Eligible purchases can be exchanged within 14 days of purchase for another course of your choosing of equal or lower value, or refunded before starting Module 2 of the course.
Please see our Refunds Policy for more details
Delivery information:
For Online Course purchases:
Course materials can be accessed via your online learning portal as soon as purchase is complete.
For Distance Learning course purchases
[If applicable] Course materials will be posted out to you first class recorded delivery.
Terms & Conditions for Payment Instalments
[If applicablw] When choosing the “Finance this Course” option to purchase a course, Project Serpo will take an initial deposit upon purchase and the remaining balance will then be taken in equal, fixed amounts across a period of six months.
Proect Serpo finance arrangements are fulfilled by Klarna / Sweet Pay / Recurring Payment (FuturePay) agreements. Agreements are online arrangements similar to Standing Orders and Direct Debits, with funds being be debited from your debit or credit card.
What is a Finance Agreement ID?
An agreement ID is the numerical reference given to a recurring payment (FuturePay) agreement.
You can find your agreement ID on the Worldpay confirmation email you received when your agreement was first created (this email also contains your username and password Worldpay’s Shopper Management System – a secure online system that allows you to manage your agreement), and/or on the transaction confirmation email, which is generated each time a payment is debited from your card.
Worldpay does not save confirmation emails and are therefore unable to resend these to you. If you do not know your agreement ID and do not have a Worldpay confirmation email that confirms these details, please contact Project Serpo directly who will be able to search for your agreement details using your name, your post code or the email address used to set up the agreement.
Setting Up an Agreement
A Recurring Payment (FuturePay) agreement is automatically set up when you choose a product or service that is paid for by recurring payment (FuturePay) from Project Serpo.
From Project Serpo’s website, you can view the agreed payment schedule before entering your payment details to set up the agreement.
Worldpay then creates a unique reference number – called the FuturePay Agreement ID – for the agreement and provides you with a unique username and password to log in to the Shopper Management System. Your username, password and Agreement ID are sent to you in a confirmation email and are displayed on the payment page after you have entered your payment details.
The username, password and FuturePay Agreement ID let you login and manage your agreement using the Shopper Management System. Login to the Shopper Management System is via a secure login page.
For more information, please refer to Log in to the Shopper Management System.
You can view all your FuturePay agreements held with the same or different online stores under one login. For each FuturePay agreement you set up, you are prompted to enter your existing Shopper Management System username and password. Any subsequent agreements can then be viewed using one login username and password.
Making Payments
Once your agreement has been set up, payments will automatically be collected each month until the end of the agreement.
Each time a payment is debited from your card or bank account as part of your agreement, a transaction confirmation email is generated by Worldpay and sent to the email address we have on record for you, entered when your agreement was created.
If your card expires or if a payment is not authorised, Worldpay will send you an email to inform you of the steps you need to take within the Shopper Management System to resolve the issue. The payment will be attempted three times. Upon the third failure, your course will be put “On Hold” in your Learning Centre and will be inaccessible until the payment issue is resolved. All course progress will be saved. Your course will be taken off hold once the instalment has been successfully taken.
Company registration details:
PROJECT SERPO (SERPO X)
is registered in England and Wales,
Registered Office: Old Brompton Road, London SW7 3SS, England
Company registration number: